FAQs

Orders & Shipping

How long does dispatch take?

In-stock orders are typically dispatched within 24 hours. We'll notify you if there are any delays.

How much does shipping cost?

Standard shipping is a flat rate of $19.80 Australia-wide. Free shipping applies to retail orders over $50. Trade account holders pay the $19.80 flat rate regardless of order value.

Who do you ship with?

We ship exclusively via Australia Post. A signature is required on delivery unless you request otherwise — any request to leave without a signature is at the purchaser's risk.

What if I'm not home when my order arrives?

Your parcel will be taken to your nearest post office for collection. Orders not collected and returned to us will incur an additional redelivery fee charged to the purchaser.

Products

Are BROSH pomades water-based?

Yes — all BROSH pomades are water-based, including the Hard Pomade. They wash out easily and won't leave residue build-up.

What's the difference between the BROSH pomades?

BROSH offers a range of holds and finishes to suit every style. The Original Hold delivers a medium hold with a natural finish, the Clay Fiber adds texture and a matte finish, and the Hard Pomade provides a firm hold with shine. Check each product page for full details.

Are BROSH products suitable for all hair types?

Yes. BROSH products are formulated to work across hair types — from fine to thick, straight to wavy. Each product page includes guidance on the styles it suits best.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, and Zip. All transactions are processed securely at checkout.

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of purchase for unused retail items in original condition and packaging. Professionals/Trade products are not eligible for returns or refunds unless faulty. Cancelled or returned orders are subject to a $20 restocking fee.

What items can't be returned?

Gift cards and sale items cannot be returned or refunded.

How do I start a return or exchange?

Email us at info@brosh.au with your order details and reason for return. We'll guide you through the process.

Trade Accounts

Do you offer trade pricing?

Yes. BROSH offers trade accounts for professional barbers and salons. Apply for a trade account here.

Need help?

Contact us

Email us at info@brosh.au and we'll get back to you as soon as possible.